![]() ![]() My refund has been pending for two months, and I need a solution. The guy who answered the phone said they would contact me in the same day, but they didn't. On August 12, I called again to ask about my refund and if they needed my new card number to do the refund transaction again. As I didn't hear from them until August 5, I called again and spoke with Robert, who told me to call back in a week if I hadn't heard anything else. Since the card was canceled, my bank informed me that the bank transaction needs to be re-posted as a force-posted transaction. She asked me to email my bank information to prove that I didn't receive the refund, which I did. On July 26, I found another customer service phone number and spoke to Susanne about my issue. In order to resolve this issue in person, I traveled to Orlando on July 14 2020. In spite of my best efforts, Cirque du Soleil has never answered the phone number they gave us. I purchased 7 tickets for Drawn to Life on Ma(orders # ************ and ************) for June 14, 2022, however, the show was canceled due to technical problems and Cirque du Soleil attempted to refund me the amounts of $378.8 and $515.07 for the cited orders, but my cards rejected the refund once it was canceled due to fraud. My hope is someone will see this in the next 24 hours helpusoit We will end up spending 100's of dollars in gas, hotel rooms and food to mainly hang out at the pool and see a few sights. On top of it we were hoping to introduce our 2 kids to Cirque as they are both old enough to appreciate it and my son is a big ***************************** fan, the show we had planned to see. Now we are set to leave after work, driving nearly 8 hours to a hotel we can't cancel and get a refund all because we wanted to see a show that we don't have tickets for. We had to book our hotel as rooms were shooting up in price during the 2 day window we had. Because of work we are limited on when we can travel. I've tried a half a dozen different numbers I've found online to try to get a hold of anyone, but they have all been dead ends (inclduing the one attached to the BBB listing). I reached out to Cirque customer service who said they couldn't do anything and referred me back to RSD. I have reached out to RSD multiple times through email, phone calls and voice mails with no reply. These vouchers according to Cirque and confirmed by the box office of one of the *** resorts, that they have to be redeemed through RSD ticketing. They offered to sell me (again, to clarify, I paid for them) the vouchers to help them recoup some of their costs which expire at the end of the year. I happen to know the owners of the publication. So Cirque made a deal with a local publication to trade some vouchers for tickets for advertising space. Well tomorrow I had hoped to take care of seeing one of the 2 shows I have not seen in *****. I have seen every ***** show, some multiple times, except for 2 (the 2 newest ones) and every traveling show that has come to my area as well as some to surrounding areas. As a die hard fan of Cirque Du Soleil, it pains me to complain about them. I sadely turn to BBB because frankly I'm at a loss at this time. ![]() Not right to scam customers and not stick to your terms, such as the ability to purchase tickets online. I've been to over 20 of their shows over the years (since I was a child) and this will likely be my last. How on earth does that happen after making me wait 30+ minutes? Also, why not give me an opportunity to pay the remaining balance or cover the remainder as a courtesy (these are cheap seats)? Terrible customer service and an inability to stand behind a gift card product that Cirque du Soleil chose to sell at a point in time. I received a voicemail saying its because their research team got the ** balance wrong. Fast forward a day and I got an email saying my order was cancelled. They eventually got back to me over 30 minutes later and told me there was $100 on it and to pay the balance with a credit card, which I did. It took a long time for them to check the value of my gift card. Cirque du Soleil customer service informed me it would be easier to use the gift card for a local Cirque performance so I attempted to purchase tickets to Echo in DC for Fall 2023. After hours on the phone and being punted between Cirque du Soleil customer service and *** customer service (both via phone), I gave up and paid with my credit card. It seems the company decided to discontinue their gift card program so they can no longer be redeemed online. I understand that the company likely took a major hit during the pandemic but that is no excuse for not providing customer service. I received a Cirque du Soleil gift card a few years ago, which has become a nightmare to use. ![]()
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